Shipping & Order Tracking

How long will my order take to arrive?

All orders are dispatched from our Melbourne warehouse, typically within 24 hours Monday–Thursday. Australia: - Standard shipping: 2 - 8 Business Days - Express shipping: 1 - 4 Business Days New Zealand: - 4 - 9 Business Days United States / Canada / UK Orders: - 4 - 10 Business Days Rest of the world: - 10–20 business days Please note that engraved orders require an additional business day of processing time before dispatch. If you need your order by a specific date — like a wedding or anniversary — drop us a note at support@etrnl.com.au and we'll do our best to help.

Last updated on May 28, 2026

How do I track my order?

Once your order has been dispatched from our Melbourne warehouse, you'll receive a shipping confirmation email containing your tracking number and a link to track your order. Australian orders — tracking updates will appear via Australia Post or the relevant courier shortly after dispatch. New Zealand and international orders — your order is shipped via DHL. For important information about why your tracking number may not show as active straight away, click here.

Last updated on May 28, 2026

My tracking number isn't showing any updates — what's going on?

Don't stress — this is very common, particularly for New Zealand and international orders. Here's what's happening behind the scenes: When your order is fulfilled at our Melbourne warehouse, it's handed over to DHL for international shipping. From there, DHL transports it to their eCommerce distribution facility where it's processed, prepared for international flight, and cleared through Australian customs before it departs the country. During this stage which typically takes 24 – 48 hours, your tracking number exists but may not yet show any active movement or scans. This is completely normal and doesn't mean anything is wrong with your order. What to do: - Wait 24–48 hours after receiving your shipping confirmation email before checking tracking - After 48 hours, tracking should start showing updates as your parcel moves through the DHL network - If your tracking number still shows no activity after 3 days, please reach out to us at support@etrnl.com.au with your order number and we'll investigate straight away

Last updated on May 28, 2026

Can I change my shipping address after placing an order?

If your order hasn't been dispatched yet, we'll do our best to update it — but you need to act fast. Orders are typically fulfilled within 24 hours Monday–Thursday, so contact us immediately at support@etrnl.com.au if you need to make a change. Include your order number and the correct address in your message. If your order has already been dispatched, we're unable to redirect it and it will be delivered to the original address provided at checkout. Please double-check your address carefully before placing your order.

Last updated on May 28, 2026

Do you ship internationally?

Yes — we ship to most countries worldwide from our Melbourne warehouse. We currently have dedicated sites and fulfilment for: - 🇦🇺 Australia — etrnl.com.au - 🇳🇿 New Zealand — etrnl.co.nz - 🇺🇸 United States — etrnlrings.com - 🇬🇧 United Kingdom — etrnl.co.uk If you're ordering from outside these regions, you're still welcome to order through etrnl.com.au. Just note that international customers are responsible for any customs duties or import taxes that may apply in their country — these are outside our control and not included in the product or shipping price.

Last updated on May 28, 2026

My order says delivered but I haven't received it

Here's what to do: 1. Check around your property — couriers sometimes leave parcels in a safe spot (behind a bin, side gate, letterbox) without always noting it in the tracking 2. Check with neighbours — occasionally parcels are left next door by mistake 3. Check your tracking details — confirm the delivery address on the order was correct If you've done all of the above and your parcel is still nowhere to be found, contact us at support@etrnl.com.au with your order number and we'll lodge an investigation with the courier on your behalf. We'll work to get it resolved as quickly as possible.

Last updated on May 28, 2026

What are your shipping options and costs?

We pride ourselves on offering the best service possible that is why all orders placed before 12 pm Monday - Thursday will be dispatched on the same day from our warehouse in Melbourne, Victoria (excluding public holidays). All orders include tracking. We recommend express shipping if you need your order by a specific date. All our domestic orders are shipped with tracking via Australia Post. Delivery times are an estimate, actual delivery times may vary based on public holidays and peak periods.

Last updated on May 28, 2026

Why hasn't my order been dispatched yet? (Processing times during sales & peak periods)

During sale events and peak periods, our team processes a significantly higher volume of orders than usual — and this can add extra time before your order is dispatched. Please allow up to 1–2 additional business days for dispatch during sale periods. We'll always get your order out as quickly as we can, but we'd rather take the time to get every order right than rush and make mistakes. A note on express shipping: Selecting express shipping at checkout means your order will be delivered faster once it leaves our warehouse — it does not fast-track processing or move your order to the front of the queue. All orders are processed in the order they are received, regardless of shipping method. So if you've ordered during a sale period and selected express shipping, your order will still need to clear our processing queue first — express delivery kicks in from the moment it's dispatched. Public holidays also affect dispatch times. We're based in Melbourne, Victoria, and Victorian public holidays are non-working days for our team. If a public holiday falls within your expected dispatch window, add an extra business day to your estimate. A practical example: if you order on a Thursday evening during a sale period, and the following Friday is a non-working day and Monday is a Victorian public holiday, your order won't be dispatched until Tuesday at the earliest — and potentially Wednesday if volume is high. If your order is outside this window and you're concerned, reach out to us at support@etrnl.com.au with your order number and we'll give you an update.

Last updated on Jun 10, 2026

When will my order be dispatched?

We dispatch orders from our Melbourne warehouse Monday–Thursday. Here's how our cut-off times work: Orders placed before 12pm AEST on a business day will be dispatched the same day. Orders placed after 12pm AEST have missed the daily cut-off and will be dispatched the next business day. Orders placed on a Friday, weekend, or public holiday will be dispatched the next available business day — we don't operate on Fridays, weekends, or Victorian public holidays. A quick example: an order placed at 3pm on a Thursday won't go out until the following Monday (or Tuesday if Monday is a public holiday). Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.

Last updated on Jun 10, 2026