During sale events and peak periods, our team processes a significantly higher volume of orders than usual — and this can add extra time before your order is dispatched.
Please allow up to 1–2 additional business days for dispatch during sale periods. We'll always get your order out as quickly as we can, but we'd rather take the time to get every order right than rush and make mistakes.
A note on express shipping: Selecting express shipping at checkout means your order will be delivered faster once it leaves our warehouse — it does not fast-track processing or move your order to the front of the queue. All orders are processed in the order they are received, regardless of shipping method.
So if you've ordered during a sale period and selected express shipping, your order will still need to clear our processing queue first — express delivery kicks in from the moment it's dispatched.
Public holidays also affect dispatch times. We're based in Melbourne, Victoria, and Victorian public holidays are non-working days for our team. If a public holiday falls within your expected dispatch window, add an extra business day to your estimate.
A practical example: if you order on a Thursday evening during a sale period, and the following Friday is a non-working day and Monday is a Victorian public holiday, your order won't be dispatched until Tuesday at the earliest — and potentially Wednesday if volume is high.
If your order is outside this window and you're concerned, reach out to us at support@etrnl.com.au with your order number and we'll give you an update.