All rings being returned or exchanged must be in clean, "like new" condition — free from any scratching, damage or signs of wear.
We reserve the right to:
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Refuse a return or exchange if the ring shows signs of excessive wear or damage beyond what would be expected from trying it on
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Apply a damage fee if the ring is returned in poor condition
If your ring has an issue covered under our Lifetime Guarantee (cracking, finish wearing, manufacturer defect), that's a different process — head to our Warranty & Lifetime Guarantee section instead.