ETRNL ships worldwide — but customs duties, import taxes, and any additional fees charged by your country's customs authority are the responsibility of the customer and are not included in your order total or shipping cost at checkout.
What this means for you:
Depending on your country, your order may be held at customs and you may be required to pay a duty or import tax before it can be released for delivery. This varies by country, order value, and the customs rules in place at the time of import — and is entirely outside our control.
ETRNL is not responsible for:
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Customs duties or import taxes charged on international orders
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Delays caused by customs processing
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Orders held, seized, or returned by customs authorities
If your order is held at customs, you'll typically be contacted directly by your local customs authority or courier with instructions on how to pay and release your parcel.
If your order is returned to us by customs due to unpaid duties or an unsuccessful delivery attempt, we'll contact you to discuss reshipping options. Please note that reshipping costs will be at the customer's expense.
If you're unsure about the customs rules in your country before ordering, we'd recommend checking with your local customs authority. If you have any questions, reach out to us at support@etrnl.com.au and we'll help where we can.