We ship worldwide and accept returns and exchanges internationally — here's what you need to know by region:
New Zealand
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90-day exchange and return window
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Ship your item back to our NZ address at your own cost:
Suite 14033, Level 1, 6 Johnsonville Road, Johnsonville, Wellington 6037, New Zealand
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We'll cover everything from there
All other international orders
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90-day exchange and return window
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You're responsible for the cost of shipping items back to our Melbourne warehouse:
6/25-37 Huntingdale Rd, Burwood VIC 3125, Australia
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Original shipping fees are non-refundable
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We recommend using a tracked service — we can't be held responsible for items lost in transit
To get started on an international exchange or return, head to our Exchange & Returns Portal or email us at support@etrnl.com.au before sending anything back, so we can confirm the details and avoid any delays.