Our support team is based in Melbourne, Australia and operates Monday – Thursday during business hours (AEST).
We aim to respond to all enquiries within 1 business day. During busy periods (sale events, peak wedding season) it may take a little longer — but we'll always get back to you.
If you haven't heard back within 2 business days, feel free to follow up at support@etrnl.com.au and reference your original message.